At m11tt, your personal data is handled with the same care we apply to every aspect of our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you as a Member.
m11tt is committed to transparency, security, and giving you meaningful control over your personal information at every step of your membership.
All data transmitted between your device and the m11tt platform is protected by 256-bit SSL/TLS encryption, the same standard used by leading financial institutions worldwide.
m11tt does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate and improve our services.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes set out in this policy.
Personal data is stored on servers protected by industry-standard access controls, firewalls, and intrusion detection systems. Access is restricted to authorized personnel on a need-to-know basis.
Identity documents collected during the KYC verification process are handled in strict compliance with our anti-money-laundering obligations and are retained only for as long as required by applicable regulations.
Promotional communications are only sent where you have opted in. You can update your marketing preferences at any time through your Account settings or by contacting our support team directly.
m11tt ("the Company", "we", "us", or "our") operates the online casino and sportsbook platform accessible at m11tt.net (the "Platform"). This Privacy Policy sets out how we collect, use, store, share, and protect personal information relating to individuals who visit, register on, or otherwise interact with the Platform ("you" or "Member").
By creating an Account on m11tt or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.
This policy applies to all personal data processed by m11tt in connection with the Platform, including data collected through the website, mobile-optimized pages, customer support channels (live chat and email), and any promotional communications you receive from us.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
m11tt collects the following categories of Personal Data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, KTP / passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Registration |
| Financial Data | Bank account name & number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit / Withdrawal |
| Identity Documents | Scans of KTP, passport, driver's license, proof of address, selfie with document | KYC Verification |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on access |
| Usage Data | Games played, bet amounts, deposit/withdrawal history, pages visited, session duration | Automatically during use |
| Communications Data | Live chat transcripts, email correspondence, support tickets | When contacting support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS, bonus redemption history | Registration & Account settings |
We do not collect sensitive Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond the document photographs required for KYC) unless you voluntarily provide it in a support communication, in which case it will be used solely to address your inquiry and then deleted.
4.1 Directly from you. The majority of Personal Data we hold is provided by you directly when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your Account profile.
4.2 Automatically. When you access the Platform, our servers and analytics tools automatically record Technical Data and Usage Data. This includes your IP address, the pages you visit, the games you play, the duration of your session, and device and browser information. This data is collected using server logs, cookies, and similar tracking technologies described in Clause 10.
4.3 From third-party payment processors. When you initiate a deposit or withdrawal via a local Indonesian bank or e-wallet provider, the payment processor transmits a transaction confirmation and, where applicable, account ownership confirmation to m11tt. We do not receive your full bank account password or PIN from any payment processor.
4.4 From identity verification services. For KYC purposes, we may use a third-party document verification service to authenticate identity documents. That service returns a verification result and a confidence score to m11tt; the raw document images are also retained by m11tt in accordance with Clause 8.
4.5 From fraud prevention and analytics providers. We may receive risk signals or device fingerprint data from third-party fraud-prevention vendors to help identify unauthorized account access or bonus abuse. These signals are pseudonymous and do not constitute a full identity profile.
m11tt processes your Personal Data for the following purposes:
m11tt relies on the following legal bases to process your Personal Data:
7.1 Service Providers. We share Personal Data with trusted third-party service providers who act as Processors on our behalf, including payment processing companies, identity verification vendors, cloud hosting providers, customer support platform vendors, and analytics providers. All such providers are bound by data-processing agreements requiring them to handle your data securely and only for the purposes we specify.
7.2 Game Studios. The names of game studios whose titles appear on the Platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive pseudonymous session data (such as player ID and bet amounts) as required to operate their games. They do not receive your full identity information.
7.3 Regulatory and Legal Disclosure. We may disclose Personal Data to courts, regulators, law enforcement agencies, or our licensing authority where required by law or a binding legal order. We will, where permitted, notify you of any such disclosure request before complying.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the Company's assets, Personal Data held by the Company may be transferred to the successor entity. You will be notified of any such transfer and provided with an opportunity to request deletion of your data prior to completion.
7.5 No Sale of Data. m11tt does not sell, rent, license, or otherwise commercially transfer your Personal Data to any third party for their own marketing or commercial purposes.
8.1 Active Accounts. While your Account remains active, we retain all categories of Personal Data necessary to provide the Platform's services, maintain accurate transaction records, and comply with our legal obligations.
8.2 Closed Accounts. Following closure of your Account — whether initiated by you or by the Company — we retain your Personal Data for a minimum period of five (5) years. This retention period reflects our obligations under anti-money-laundering regulations applicable in our licensing jurisdiction, which require us to maintain records of customer identity and transaction history for a prescribed period after the end of a business relationship.
8.3 KYC Documents. Identity documents submitted for KYC verification are retained for the duration of the Account relationship and for the five-year post-closure period described above, after which they are securely destroyed.
8.4 Marketing Data. If you withdraw your consent to receive marketing communications, we will remove your contact details from our marketing distribution lists within 30 days. A suppression record (containing only the minimum data needed to honor the opt-out) will be retained indefinitely to prevent accidental re-enrollment.
8.5 Technical and Usage Data. Server logs and anonymized Usage Data may be retained for up to 24 months for security monitoring, platform performance analysis, and responsible gaming trend identification, after which they are deleted or irreversibly anonymized.
As a Data Subject, you have the following rights in relation to your Personal Data held by m11tt. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving a valid request.
Request a copy of the Personal Data we hold about you, along with information about how it is used.
Request correction of inaccurate or incomplete Personal Data. Some corrections may require re-submission of KYC documents.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a correction request or objection is being assessed.
Request your Personal Data in a structured, machine-readable format so you can transfer it to another service, where technically feasible.
Object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling grounds.
Withdraw consent to marketing communications at any time by updating your Account preferences or contacting support.
Lodge a complaint with the supervisory authority of our licensing jurisdiction if you believe your data rights have been violated.
Please note that some rights are subject to limitations. For example, we cannot delete data we are legally required to retain under AML/KYC obligations. Where we decline a request, we will explain the reason in writing within the 30-day response window.
10.1 What Are Cookies. Cookies are small text files stored on your device by a website. m11tt uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform, maintain your session, remember your preferences, and gather aggregate analytics data.
10.2 Types of Cookies We Use.
| Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart/balance state, prevent CSRF attacks | Session |
| Functional | Remember your language preference, display settings, and responsible gaming reminders | Up to 12 months |
| Analytics | Aggregate page view counts, bounce rates, device categories — used to improve platform performance (pseudonymous) | Up to 24 months |
| Fraud Prevention | Device fingerprinting signals used to detect suspicious login patterns and multi-account behavior | Up to 12 months |
10.3 Managing Cookies. You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform. Disabling functional cookies may cause your preferences to reset between sessions. Your browser's "Help" section contains instructions for managing cookies.
10.4 No Third-Party Advertising Cookies. m11tt does not use cookies for third-party behavioral advertising or retargeting. We do not place advertising pixels or allow third-party ad networks to set cookies via our Platform.
11.1 Technical Measures. m11tt employs a range of technical safeguards to protect your Personal Data, including:
11.2 Organizational Measures. Access to Member Personal Data is restricted to employees who require it in the course of their duties. All staff with access to Personal Data are trained in data protection obligations and are subject to confidentiality agreements.
11.3 Data Breach Response. In the event of a confirmed personal data breach that is likely to result in a risk to the rights and freedoms of affected Members, m11tt will notify affected Members without undue delay and will take immediate steps to contain the breach, assess its scope, and prevent recurrence.
11.4 Your Responsibilities. You are responsible for maintaining the security of your Account credentials. Use a strong, unique password that you do not use on any other website. Do not share your password with anyone, including m11tt support staff. Log out of your Account on shared devices.
The m11tt Platform is strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe a person under 21 has created an Account or provided Personal Data to us, please notify us immediately at [email protected].
Upon receiving such a notification, or upon our own discovery that an Account holder is under 21 years of age, we will:
The m11tt Platform may contain references to or integrations with third-party services, including game studio interfaces and payment gateway redirects. Once you leave the m11tt Platform and navigate to a third-party environment, this Privacy Policy no longer applies. The data practices of third-party services are governed by their own privacy policies, which we encourage you to review before providing any personal information.
m11tt is not responsible for the privacy practices, security standards, or content of any third-party platforms accessed via links or integrations on our Platform.
14.1 m11tt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. The "Last Updated" date at the top of this document indicates when the current version took effect.
14.2 Where changes are material — for example, changes to the categories of data we collect, new purposes of processing, or changes to your rights — we will notify you by email to the address registered on your Account at least 14 days before the changes take effect.
14.3 Minor or non-material changes (such as editorial corrections or clarifications that do not affect the substance of your rights) may be made without prior notice and will take effect upon publication on this page.
14.4 Continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must close your Account and cease using the Platform.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the m11tt data protection team using the following channels:
15.2 We will acknowledge all privacy-related requests within 48 hours and aim to provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension before the initial 30-day deadline expires.
15.3 If you are not satisfied with our response to your privacy request, you have the right to escalate your complaint to the supervisory authority of our licensing jurisdiction.
Your data is safe with us. Join thousands of Indonesian players enjoying sports betting, live casino, slots, and more — all secured by industry-leading encryption.