These Terms & Conditions govern your use of the m11tt platform. By registering an account or accessing any part of this website, you agree to be bound by the provisions set out below. Please read them carefully before playing.
The sections below summarize the most important rules governing your m11tt account. These summaries do not replace the full clauses — please read the complete document.
You must be a resident of Indonesia and at least 21 years of age to register an m11tt account. Employees and their immediate family members are excluded. One account per person is permitted.
All transactions are processed in Indonesian Rupiah (IDR). Minimum deposit is Rp 50.000. Withdrawals are processed after successful KYC verification and must use the same method as the original deposit where possible.
Bonuses are subject to wagering requirements stated at the time of offer. Attempting to abuse promotions or bonus funds through collusion, arbitrage, or irregular play patterns will result in bonus forfeiture and may result in account suspension.
You are solely responsible for maintaining the confidentiality of your login credentials. m11tt will never ask for your password. Any activity conducted under your account credentials is your legal responsibility until you notify us of unauthorized access.
Fraud, money laundering, use of automated betting systems, collusion, chargebacks, and multi-accounting are strictly prohibited. m11tt reserves the right to close accounts and withhold funds where prohibited conduct is established.
m11tt provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools to all members. We are committed to protecting players from gambling-related harm. Visit our Responsible Gaming page for full details.
In these Terms & Conditions, the following definitions apply unless the context expressly indicates otherwise:
2.1 Age Requirement. You must be at least 21 years of age to register an Account or use the Platform in any capacity. m11tt enforces a strict 21+ policy and reserves the right to request proof of age at any time. If it is determined that a Member is under 21 years of age, the Account will be immediately closed, all Bonus Balances forfeited, and any Real Money Balance returned to the Member after deducting any winnings derived from wagering activity.
2.2 Residency. The Platform is operated primarily for players resident in Indonesia. By registering, you confirm that you are accessing the Platform from a jurisdiction in which doing so is not prohibited by applicable local law. The Company makes no representation that the Platform is lawful in all jurisdictions. It is your sole responsibility to ensure your use of the Platform complies with local laws applicable to you.
2.3 Excluded Persons. The following persons are not eligible to register or maintain an Account:
2.4 Single Account Rule. Each Member is permitted to hold one Account only. Registering multiple Accounts — whether under the same name, identity document, payment method, device, or IP address — is a material breach of these Terms and will result in closure of all associated Accounts and forfeiture of balances.
3.1 Registration Process. To become a Member, you must complete the m11tt registration form accurately and in full. You agree to provide truthful, current, and complete information at the time of registration and to update your Account details promptly if any information changes.
3.2 Account Credentials. Upon registration you will create a username and password. You are solely responsible for maintaining the confidentiality of these credentials. You must not share your Account credentials with any third party. m11tt will never request your password via email, live chat, or any other channel. Any wagering activity conducted through your Account is your responsibility until the Company receives notification of unauthorized access.
3.3 Account Suspension and Closure. The Company reserves the right to suspend or permanently close any Account, and to withhold funds pending investigation, where it has reasonable grounds to believe that:
3.4 Inactive Accounts. An Account that has not recorded any login activity for a period of 12 consecutive months is considered inactive. The Company may notify the Member by email prior to applying an inactivity fee of Rp 50.000 per month against the Real Money Balance, until the balance reaches zero or the Member logs in again. Accounts with a zero balance that remain inactive for a further 12 months may be permanently closed.
4.1 Verification Obligation. The Company is required to verify the identity of its Members as a condition of processing withdrawals and in compliance with its anti-money-laundering obligations. KYC verification must be completed before a Member's first withdrawal request is approved.
4.2 Required Documents. To complete KYC, Members will typically be required to submit:
4.3 Verification Timeline. The Company will use reasonable efforts to complete KYC review within 48 hours of receiving a complete documentation set. The Company is not liable for withdrawal delays caused by incomplete, illegible, or inconsistent documentation submitted by the Member.
4.4 Right to Request Re-verification. The Company may request updated documentation at any time, including where a Member's transaction volume increases significantly, where new payment methods are added to the Account, or where suspicious activity is detected. Failure to provide requested documentation within 14 days may result in Account suspension.
5.1 Accepted Payment Methods. m11tt accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of specific payment methods may vary and is subject to change at the Company's discretion.
5.2 Minimum Deposit. The minimum deposit amount is Rp 50.000 per transaction. The Company does not impose a standard maximum deposit limit, but reserves the right to apply limits to individual Accounts based on risk assessment or regulatory considerations.
5.3 Currency. All deposits must be made in Indonesian Rupiah (IDR). The Company does not accept deposits in foreign currencies. Any bank or payment provider fees associated with currency conversion prior to deposit are the Member's responsibility.
5.4 Third-Party Deposits. Deposits made from payment accounts that are not registered in the Member's own name are strictly prohibited. The Company reserves the right to freeze funds received from third-party payment sources and to require the Member to provide documentary evidence of the source of funds before releasing any balance.
5.5 Deposit Processing. E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) are credited to the Member's Account in real time. Bank transfer deposits are typically credited within 1–5 minutes during banking hours. The Company is not responsible for delays caused by third-party payment processors, bank system outages, or network issues beyond the Company's reasonable control.
6.1 Eligibility to Withdraw. Withdrawals may only be made from the Real Money Balance. Bonus Balance funds may not be withdrawn until all applicable wagering requirements have been satisfied. The Company reserves the right to withhold withdrawal processing until KYC verification is complete.
6.2 Minimum Withdrawal. The minimum withdrawal amount is Rp 100.000 per transaction.
6.3 Withdrawal Method. Withdrawals will be processed to the same payment method used for the most recent deposit, where technically possible. The Company may require the Member to use an alternative method where the original channel does not support outbound transfers. Withdrawals to payment accounts not registered in the Member's own name are not permitted.
6.4 Processing Time. The Company targets withdrawal processing within 10 minutes for e-wallet withdrawals and within 24 hours for bank transfer withdrawals, following completion of all applicable verification checks. Processing times may be extended during periods of high transaction volume, public holidays, or where additional compliance review is required.
6.5 Withdrawal Fees. The Company does not charge a fee for standard withdrawals. Any fees levied by the receiving bank or payment provider are the Member's responsibility.
6.6 Right to Refuse or Delay Withdrawal. The Company reserves the right to delay or decline a withdrawal request where it has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms. In such cases, the Company will notify the Member and may request additional documentation before releasing funds.
7.1 General Bonus Terms. All bonuses and promotional offers made available by m11tt are subject to specific terms communicated at the time the offer is presented, including wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal amounts derived from bonus play. These specific terms supplement and, where inconsistent, take precedence over this clause.
7.2 Wagering Requirements. Unless stated otherwise in the specific promotion terms, bonus funds must be wagered the number of times specified in the offer before any winnings generated from bonus play become eligible for withdrawal. Bets placed on certain game types, or bets below the minimum odds threshold specified in the promotion, may not contribute toward wagering requirements.
7.3 One Bonus at a Time. Unless the specific promotion terms state otherwise, a Member may only hold one active bonus at any time. Accepting a new bonus while a previous bonus wagering requirement remains outstanding will, unless the terms state otherwise, result in the forfeiture of the outstanding bonus and associated winnings.
7.4 Bonus Abuse. The Company maintains the right to void bonuses and any associated winnings, and to close Accounts, where it determines that a Member has engaged in bonus abuse. Bonus abuse includes but is not limited to: placing opposing bets across multiple accounts or with other operators to lock in a risk-free outcome; systematic low-risk wagering designed to fulfill requirements without genuine gameplay; colluding with other Members; and exploiting technical errors or promotion mislabeling.
7.5 Withdrawal of Bonus Offers. The Company reserves the right to modify, suspend, or withdraw any ongoing promotional offer at any time, with notice provided to affected Members where practicable. Modification of ongoing bonuses will not reduce wagering requirements already being worked toward by a Member at the time of modification.
8.1 The following conduct is strictly prohibited on the m11tt Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of all balances, and referral to relevant authorities where required by law:
9.1 All content on the m11tt Platform — including but not limited to the m11tt brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive property of the Company or its licensed content providers and is protected by applicable intellectual property laws.
9.2 Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal entertainment purposes only. This license does not extend to copying, reproducing, republishing, distributing, or commercially exploiting any part of the Platform's content without the prior written consent of the Company.
9.3 Any unauthorized use of m11tt's intellectual property will result in immediate Account termination and may give rise to civil or criminal liability.
10.1 The Platform is provided on an "as is" and "as available" basis. While the Company takes all reasonable steps to ensure the Platform operates reliably, the Company does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.
10.2 To the fullest extent permitted by applicable law, the Company's aggregate liability to any Member — arising from any cause of action, including contract, tort, negligence, or breach of statutory duty — shall not exceed the total Real Money Balance held in the Member's Account at the time the relevant claim arises.
10.3 The Company is not liable for:
10.4 Nothing in these Terms shall limit the Company's liability for fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or limited.
11.1 The Company collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is available at m11tt.net/privacy-policy.
11.2 By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of KYC verification, fraud prevention, customer support, and the provision of personalized promotional communications where you have opted in to receive them.
11.3 The Company implements industry-standard technical and organizational measures to protect Member data, including 256-bit SSL encryption for all data in transit and access controls for data at rest. However, no system is entirely secure; Members are encouraged to use strong, unique passwords and to enable any additional security features available in their Account settings.
12.1 m11tt is committed to promoting responsible gaming and to protecting Members who may be vulnerable to gambling-related harm. The Company provides the following tools to all Members, accessible via the Account settings dashboard:
12.2 Members who believe their gambling may be causing personal or financial harm are encouraged to contact the m11tt support team at [email protected] or via live chat to request activation of any of the above tools, or to discuss self-exclusion options. For further information, please visit our Responsible Gaming page.
12.3 The Company reserves the right to impose responsible gaming restrictions on a Member's Account at its sole discretion, without prior notice, where it has reasonable grounds to believe that a Member is exhibiting signs of problem gambling.
13.1 The Company reserves the right to amend these Terms & Conditions at any time. Where changes are material — for example, changes affecting deposit or withdrawal procedures, eligibility criteria, or bonus terms — the Company will provide Members with at least 7 days' prior notice via the email address registered to their Account or via a notice displayed on the Platform upon login.
13.2 Non-material changes (such as corrections of typographical errors, clarifications of existing provisions, or updates required to reflect changes in law) may take effect immediately without prior notice.
13.3 Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request closure of your Account by contacting the support team.
13.4 The most current version of these Terms will always be accessible on this page. The "Last Updated" date at the top of this document indicates when the current version took effect.
14.1 These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed to operate online gaming services.
14.2 The Company operates under an internationally recognized gaming license. The Company is licensed and regulated in accordance with the laws and regulations of its licensing jurisdiction. Details of the applicable license are available upon request from the Company's compliance team.
14.3 In the event of a dispute between a Member and the Company, both parties agree to first seek resolution through the Company's internal complaints procedure. To raise a complaint, Members should contact the support team at [email protected], providing full details of the matter in dispute. The Company will acknowledge all formal complaints within 48 hours and aim to provide a final response within 14 days.
14.4 Where a dispute cannot be resolved through the internal complaints procedure, the matter may be referred to the dispute resolution body of the Company's licensing authority for independent adjudication.
15.1 If you have any questions regarding these Terms & Conditions, or wish to exercise any rights described herein, please contact the m11tt support team through the following channels:
15.2 For account-related queries, including KYC document submission, withdrawal status inquiries, and responsible gaming tool requests, live chat is the fastest channel and is staffed by Indonesian-speaking agents around the clock.
If any part of these Terms is unclear, our support team is available around the clock to assist you. You can also explore our FAQ for quick answers, or visit our Responsible Gaming page for player protection tools.